Last updated: August 2025
Arthur James Carpentry
Arthur James Carpentry (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website arthurjamescarpentry.com.
Who We Are
Arthur James Carpentry is a UK-based carpentry business providing bespoke carpentry and joinery services.
If you have any questions about this policy, you can contact us at:
Email: info@arthurjamescarpentry.com
Information We Collect
We may collect the following types of personal information when you use our website or contact us:
Website usage information (such as IP address, browser type, and how you interact with our site – collected via cookies)
Contact details (such as your name, email address, phone number, and address)
Enquiry details (information you provide when contacting us about our services)
How We Use Your Information
We use your personal information to:
Comply with legal and regulatory obligations
Respond to your enquiries and provide quotes
Deliver our carpentry services
Maintain business records and accounts
Improve our website and services
Legal Basis for Processing
We process your information under the following lawful bases:
Legitimate interests: such as improving our website and customer service
Contract: to provide the services you have requested
Consent: where you have agreed (e.g., to receive marketing updates)
Legal obligation: to comply with UK laws and regulations
Sharing Your Information
We will not sell or rent your personal data. We may share your information only with:
Authorities where required by law
Service providers who help us operate our business (e.g., IT support, website hosting)
Professional advisers (e.g., accountants, insurers)
Cookies and Website Tracking
Our website uses cookies to improve functionality and understand how visitors use our site.
You can control or disable cookies in your browser settings.
For more details, see our Cookie Policy.
Data Storage and Security
We take reasonable measures to protect your personal data from loss, misuse, or unauthorised access.
Your information is stored securely in the UK or within the European Economic Area (EEA).
How Long We Keep Your Data
We only keep your personal information for as long as necessary:
Customer records: up to 7 years (for tax/accounting purposes)
Enquiries: up to 12 months
Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request corrections or updates to your information
Request deletion of your data (where applicable)
Object to processing for direct marketing
Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us at info@arthurjamescarpentry.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
Complaints
If you have concerns about how we handle your personal data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk